1.Return Period & Conditions
All items can be returned within 30 days upon delivery. To be eligible for return or exchange, products must meet the below rules:
Unworn, unwashed, unaltered and in original condition.
All original tags, labels and packaging are fully intact.
No stains, tears, scratches, odors or artificial damage.
Sneakers must be returned with original shoe boxes, and soles cannot be worn or scuffed.
2. Non-Returnable Items
Returns will not be accepted for the following cases:
Items that have been worn, washed, damaged or modified by customers.
Products missing original tags, packaging or accessories.
Clearance goods and items marked “Final Sale”.
3. Return Procedure
Submit a return request via our online customer service within the valid return period.
Wait for our approval, then pack the products securely with original packaging.
Send out the parcel and keep the shipping tracking number for reference.
We will inspect returned goods within 3-5 business days after receipt. Refund or exchange will be processed once inspection is passed.
4. Shipping Costs
If returns are caused by our mistakes (defective items, wrong shipment), we will cover the return shipping fee.
If you return goods due to personal reasons such as inappropriate size or unsatisfied style, you need to bear all return shipping fees. Original delivery fees are non-refundable.
5. Refund Rules
Approved refunds will be transferred to your original payment account within 5-7 business days after inspection.
The actual arrival time of funds depends on your payment service provider.
All refunds are processed via the original payment channel, no cash refunds are available.
6. Exchange Service
You may apply for size or style exchange within the return period. Exchanges follow the same product condition requirements as returns. Additional delivery fees may apply for re-delivery.
Additional Terms
We reserve the right to decline returns if items fail our inspection.
This policy applies only to regular products, and no custom-made items are involved.
We reserve the right to update this policy, and the latest version will be posted on our website.
E-mail：makeyour@lnuar.com
Company Name: MAKE YOUR FURNITURE LTD
Address: Unit 5 Ashley Lane, Shipley, West Yorkshire, England, BD17 7DB